Request deletion or manage your data

Effective 7 October 2026.

You can request deletion, access, correction or withdrawal of optional AI and analytics choices. We verify ownership before acting. A name, trip reference or shared preview link alone does not authorize access or deletion.

Inquiries, saved previews and Messenger support history are retained without an automatic age cutoff unless you request deletion. Unfinished drafts and inactive website chat expire after 24 hours; finished processing-job content is removed after seven days.

Website trips, inquiries and chat

1. Open this page in the browser you used to create the trip, inquiry or chat.
2. Review the confirmation below, then request deletion. It covers records owned by that browser’s secure cookie.
3. Keep the private status receipt returned after your request. Use it to check progress; anyone holding it can see the request’s limited status.

Pending processing is blocked when deletion is requested. A supervised process removes the records. If your browser cookie has expired or was cleared, contact us through the original email or phone used for your inquiry. If no original channel can verify a trip, a reference or shared link alone cannot establish ownership.

Messenger data

1. Message our Facebook Page from the Messenger account that used the planner.
2. Send Delete my data.
3. Send Confirm delete from the same account within ten minutes. If the confirmation expires, begin again.
4. Keep the private status receipt sent to you and check it for completion.

Messenger requests are verified through Meta’s signed messages. Send Privacy to view choices, Stop to discontinue automation, and Resume automation to explicitly resume. Stop does not erase existing records, and staff replies or ordinary messages do not reverse it. Meta may retain its own copies of messages under its policies.

Deletion also covers Facebook profile names saved in our Messenger conversations, trip drafts and previews. To request access or correct a saved name, contact our team from the same Messenger account. A display name alone does not establish ownership, and changing it on Facebook does not automatically update a saved preview.

Email requests and staff verification

Email [email protected] from the address used for your inquiry. State whether you want access, correction, deletion or withdrawal of optional processing, and provide enough information for staff to locate the request. You can call (075) 505-1167 for help.

Staff will verify control of the original contact channel before releasing or changing information. Do not send identity documents, payment credentials or sensitive information by default. A name or trip reference helps locate a record but does not prove ownership.

What deletion covers

Deletion removes the applicable inquiries, trip drafts, saved previews, staff guidance, notification records, conversations, queued processing content and consent records. Archiving is not deletion. Shared published trips and catalog media remain available.

We keep only limited request and messaging-preference evidence needed to track the request, honor Stop and prevent old events from restoring deleted records. Private receipts contain status and dates, not your trip or contact details. See the privacy notice for retention periods.

Confirmed requests are processed promptly. If a request remains pending, contact the sales inbox with its receipt. Backups, email copies and information held by Meta or an external provider require separate handling. We will explain any applicable legal restriction, remaining steps and confirmed deletion status.

Change your privacy choices

Click “AI features” or “analytics” in the bottom banner, or reopen either choice below. Reject withdraws that optional purpose while leaving the other preference unchanged. Rejecting AI closes the website chatbot and blocks new guided-builder changes and generation. Published trips, saved preview links and staff assistance remain available. In Messenger, send Withdraw AI to pause trip planning and stop new external AI processing.

Withdrawing consent cannot recall information already sent to DeepSeek. Deleting our local records does not automatically delete provider-held information. Contact the sales inbox from your original channel to request DeepSeek deletion assistance. We will follow up with the provider as needed and explain any remaining steps, lawful retention restriction and confirmed outcome. See our external AI disclosure for the information sent and processing arrangements.